Tier 2 Workflow

This overview provides a summary of the Tier 2 referral process used in bhworks to guide staff through identifying, documenting, and completing referrals for participants who need additional support.

A detailed step‑by‑step guide is provided in the attached document, which outlines each action required in bhworks—from initiating a referral to documenting follow‑up activities and closing outcomes.

This reference ensures that all staff follow a consistent, efficient process for Tier 2 referrals, supporting timely engagement, accurate documentation, and improved participant outcomes.